Troubleshooting & FAQs
Common Issues & Fixes
The massage gun does not fit properly in the saddle.
- Ensure the saddle is adjusted for your specific massage gun model.
- Check that all bolts are tightened securely.
- Verify that the correct mounting holes were used for vertical or horizontal setup.
The rack does not stay locked in place.
- Make sure the locking mechanism is fully engaged.
- Inspect the locking pins or knobs for any looseness.
- If the locking system feels weak, verify that all fasteners are properly tightened.
The unit is not stable after wall mounting.
- Double-check that the wall anchors are properly installed and suitable for your wall type.
- Ensure the mounting screws are fully tightened.
- If mounted on drywall, confirm that anchors or studs were used for added stability.
Best Practices for Longevity
- Regularly check bolts and screws for tightness to prevent loosening over time.
- Clean the MGRack components with a dry cloth to prevent dust buildup in moving parts.
- Avoid exceeding the weight limit specified in the user manual.
- Lubricate the sliding mechanism periodically for smooth adjustments.
User Questions & Answers
- Can I mount MGRack on drywall?
- Yes, but it is recommended to use wall anchors or mount it to a stud for maximum stability.
- Is MGRack compatible with all massage guns?
- MGRack supports most standard massage guns, but adjustments may be needed for unique models. Ensure the correct orientation is selected during assembly.
- How do I adjust the height while using the massager?
- Use the side adjustment handle (if installed) or release the locking mechanism slightly, move the unit, and re-engage the lock securely.
For further support, visit docs.mgrack.com or contact our customer service team.